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Topic Date User

Wild Country Rock Recall 7th October 2013 6-Feb-2014 At 10:48:39 AM EE

Message

Hi Dan,
The first batch of rocks sent from Wild Country contained all claims that has been processed up until the 2nd December 2013. There are still approx 25 claims that haven't been sorted yet and your claim is within that set (your claim was originally entered on 23rd December into the system and received here in our warehouse a couple of weeks after that).

For the second batch of Rocks, we're still waiting on a few remaining people to send in their claims so that we can get the entire lot sorted in one hit, rather than having claims sent out in sets of one or two. We have emailed those outstanding claims to remind them to send them in.

We're hoping that we should be able to have the remainder of the claims sorted by the end of February.

Unfortunately though, we haven't received any of our shop stock back yet either, as Wild Country are focusing on sorting End User claims first before they replace retail stock. This means that we're not able to replace End User claims in advance of the units being sent from Wild Country, which we would happily do if we were able.

We certainly do appreciate the timeframe involved with this process and thank everyone for their continued patience with regard to the recall.

If you do have any questions you need answered directly, please don't hesitate to call or email us (details listed on previous replies).

Cheers,
EE.