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Wild Country Rock Recall 7th October 2013 23-Dec-2013 At 10:29:03 AM EE

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Update 23rd December 2013:

Hi All,
We have finally received the good news of the shipping confirmation a large portion of the returned recalled Rocks. At this stage it is due to land in our office late this afternoon or tomorrow. From what we can gather from the system, this includes all claims actioned up until the 2nd December 2013.

Please note that there are still a small number of claims submitted that we have not received into our warehouse, but if you have already received confirmation that your claim had been received by us, you should be receiving your replacement Rocks in the coming weeks.

We anticipate that we will be able to start dispatching the replacement Rocks as of the 2nd January. For those claims who we have email addresses of, we will sent you an email confirmation that your goods have been dispatched. We will be working on a first in, first out method, so as to ensure those that have been waiting the longest so far receive their Rocks as soon as possible.

We want to thank you all for your patience up to this point, and wish to ask for a continuation of that patience while we work through the very large amount of gear that will be coming in. Whilst we will be open over the Christmas break (Public Holidays excepted), our staffing will be absolutely skeleton until the New Year starts, at which point we will be back up to full capacity.

We wish you all the best over this Christmas and New Year's break! Happy climbing and Stay Safe!

Kind Regards,
Expedition Equipment.