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Rave About Your Rack Please do not post retail SPAM.

Topic Date User

reliable retailers? 2-Nov-2012 At 10:19:39 AM pecheur

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On 2/11/2012 DanMac wrote:
>Finally got my gear this week. After a month of radio silence they sent
>me an email with a vague apology about the "extremely poor communication"
>above the usual template about enjoying your gear.
>Postage was $62 via USPS, for a pair of shoes, 4 biners, and some slings.
>I probably won't buy from them again...

The radio silence is quite common, especially if they don't have gear in stock, they'll just wait till they have it in stock then send it. I had this problem with La Sportiva shoes, since there's pretty much a world wide shortage when we ordered they didn't say anything. Gave Blake a call and then he looked as said their was a shortage and it would be an 8 week wait. Without me calling he / their wouldn't have contacted us ...

Postage sounds a little steep, but it's not really their fault. From what I can see La Sportiva climbing shoe boxes are designed to fit into a USPS box size, two pairs fits just nicely into the size up. Basically if you get something that requires a box around those sizes you either pay ~$40 for the single, or ~$65ish for the two box size (assuming you don't go over the weight limits). We paid $65 USD in freight for two pairs of shoes and five biners. To be honest, not defending the radio silence, but the freight they can't do much about.