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Chockstone Forum - General Discussion

General Climbing Discussion

Topic Date User

dodgy retailers 4-Sep-2009 At 10:02:01 AM anthonyk

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i think you guys are missing the point, its not a problem that the staff make mistakes, thats par for the course. the issue here is that they were so pushy about it, and more importantly, that management weren't willing to stand up for the advice their staff have used to push a sale. its an issue of the managers response, not so much about decisions the staff make.

imagine you are looking to buy a car stereo and the retailer asks you about your car and tells you that x stereo is perfect and will fit great. you spend $200+ on it, take it home and after cutting wires to try and install it find out that its completely wrong for your car. lets say for arguments sake its not returnable any more. you go back to the shop and they tell you sorry, we were wrong, but you can buy a second one, also for full price. my guess is you'd most likely brand them assholes and never go back.

why would you consider this acceptable because its a climbing shop?