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General Climbing Discussion

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dodgy retailers 4-Dec-2011 At 1:22:52 PM Hagges

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I have worked in several outdoor retailers and I have sold hundreds of rock shoes to climbers. The best tactic I have found is to let the customer decide and never try to persuade them even when you're right. I have just let people walk away with shoes that are far too big for them. In my experience I have found that when you convince somebody the shoe is tightly right for them they always come back and ask to return them. So the best thing to do is say the tighter the better but let them decide and never convince them.

Then I'll see them down the local crag or wall with the shoes I sold them floppy around all over the place and they will say to me that they should have got the size smaller.

Most places offer a full refund if the product is in as good as new condition. So in hindsight if you weren't convinced by them you should have just worn them around the house and seen what they were like after 2 weeks. This is something I have always suggested. When somebody brings shoes back and they are in brand new condition a refund is always offered.

This should've have been suggested to you too. Also the sales assistant sounds inexperienced and hopefully he has learned his lesson. Have you wrote a letter to the owners? That should help you out a bit.