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|Wild Country Rock Recall 7th October 2013
||Tuesday, 8 October 2013 At 9:49:40 AM
Overnight we have had word of a recall of Wild Country Anodised Rocks and Classic Rocks. Please see the attached documents for the full details of the reasoning behind the recall.
VOLUNTARY RECALL NOTICE - WILD COUNTRY CLASSIC ROCKS AND ANODISED ROCKS
For the safety of all of our customers we are issuing an immediate recall of certain batches of Wild Country Classic Rocks and Anodised Rocks.
If you own any Wild Country Classic Rocks and/or Anodised Rocks that were purchased any time from January 2010 onwards please read this notice carefully and follow the instructions “How to
Identify the Product”, so that you can ascertain whether your product is from one of the affected batches.
Reason for the recall:
Following a recent failure in use of a Classic Rock, in which fortunately no injury occurred, we conducted an in depth investigation and an extensive testing programme. Following the testing of over 17,000 Rocks we found some units that did not achieve their rated strength. The rated strength of Rocks varies, depending upon the size, from 4kN to 12kN. In a very small number of cases the failure load was below the units rated strength and in some cases below 7kN; a peak load that can be realistically achieved during a fall.
The problems that we found were most apparent in Classic Rocks batch JBE. However, we cannot guarantee that other batches and Anodised Rocks are not also affected and therefore have taken the decision to recall all units with the identified batches noted below.
Our first priority is always the safety of our climbing and mountaineering colleagues and customers, therefore we have taken the decision to recall the Rocks with the identified batch codes.
We apologise for the inconvenience this may cause, and thank you in advance for your cooperation in helping us to recover as many of the affected Rocks as possible.
How to identify the product:
The products affected by this recall are Classic Rocks and Anodised Rocks, with any of the following batch codes: AG AH BII JBE
Wild Country and Expedition Equipment are committed to the safety of all of our customers and climbing friends. If you could please inspect your units and quarantine any affected units so that we can organise a return on these products.
If you own any Wild Country Anodised or Classic Rocks, please inspect these units and proceed accordingly.
The best procedure for returning your gear will be through your retailer, however if you need to contact us directly, please do so at ( sales (at) expeditionequipment (dot) com (dot) au )
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