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General Climbing Discussion

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dodgy retailers 3-Sep-2009 At 1:37:52 PM NZclimber

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Basicly, it sounds like the shop assistant mislead you into thinking that the good was fit for purpose, even though they are climbing shoes for climbing, they are obviously not fit for your purpose (if that makes sense).
Retailers are not allowed to knowingly let you assume something, or convince you that a good is fit for your needs when it isn't- you should be getting what you paid for and they should live up to your expectations.

I work at a head office for a large retail chain, and this is what I took away from the crash course on consumer rights.

If anyone can see anything I have misinterpreted, feel free to elaborate, as I'm really no expert.

Of course I don't know the full story.

But usually if you threaten that you'll go to the accc, they'll pull up their socks as I think accc have to investigate any reasonable case.