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Another poor service story


mousey

17-Jul-2004
5:19:59 PM

not sure about service (that kind of depends what you want/whos working when you go in/what their speciality is/etc etc.) but for prices both pinnacle and rock hardware are pretty much on the ball...if you get some orders together to divide the shipping costs though, overseas mail order is a good way to go (apart from the prices often being half of what we pay here, the selection of available gear is far better)
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all that said, i actually buy most, if not all of my stuff, from local suppliers (eg. whippet)- for the extra couple of dollars its well worth seeing our locals benefit from the efforts they've made towards supporting our lifestyle...


Ell

18-Jul-2004
11:35:59 AM

All this Paddy Pallin bashing is getting to me. I used to be a PP basher, but lately friends & I have been getting some amazing deals there. Stuff that is cheaper than you could buy from the USA. But I guess each to their own.


Romfrantic

18-Jul-2004
11:57:38 AM

Mountain Equipment...the guys at Kent Street Sydney know their stuff and in my experience have gone out of their way to really offer good service/deals. They've never dissapointed me.

Duncan

18-Jul-2004
6:51:39 PM

Yep. Mountain Equipment in Kent Street are awesome.


IdratherbeclimbingM9

19-Jul-2004
1:03:48 PM

On 17/07/2004 climbingjac wrote:
>I'd be interested to see some info come out of this thread on GOOD places
>to shop:
>
>I think we're all busy people and don't have the time or energy to waste
>time shopping in unfruitful locations. Would anyone care to share stories
>of an experience with a retailer that was particularly outstanding?? Perhaps
>when a retailer has gone "beyond the call of duty" to help you get an urgent
>piece of climbing gear in before your next incredibly important climbing
>trip??
Good point jac.
I have found Paddy Pallins in Canberra fits climbingjacs description for my climbing purchase needs and they have regularly gone "beyond the call of duty" on my behalf.
They have not always been successful though due to being buggered-about by their supplier!

Comments earlier this thread about salesperson experience vs purchasers experience are on the money! Over a lengthy period of time I have come across most levels/idiosyncrasies, but find that the more experience I have then the easier it is to sort the chaff from the wheat.

Rock Hardware (on this site) have been good to deal with in my experience. Always helpful even if they did not have the item I wanted.


neats

20-Jul-2004
11:25:54 AM

On 19/07/2004 A5iswhereitsat wrote:
>Rock Hardware (on this site) have been good to deal with in my experience.
>Always helpful even if they did not have the item I wanted.

I agree, Steve is a lovely guy!

There are 26 messages in this topic.