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Chockstone Forum - Gear Lust / Lost & Found

Rave About Your Rack Please do not post retail SPAM.

Author
DMM Dragon cam recall
rightarmbad
16/02/2011
10:25:12 AM
Looks like there may also be cracking problems similar to the no 6, with the two smaller size no 4 and 5.
Nothing on the Dmm website yet.

http://www.rockclimbing.com/cgi-bin/forum/gforum.cgi?post=2462635;page=unread#unread

ajfclark
16/02/2011
10:30:33 AM
I think they may have been aware that this was a potential problem already: http://www.dmmclimbing.com/news.asp?ngroup=2&nid=332
"Modified units will instantly be recognisable as the new termination is very different in appearance to the original. From a manufacturing efficiency point of view it is logical for us to do the same for sizes 4 and 5 in the future so we have a suite of components."
Godless
16/02/2011
11:14:53 AM
http://www.ddo.com/

Gavo
16/02/2011
11:59:01 AM
awee what the hell??? I love my #4 dragon!

Gavo
16/02/2011
12:09:11 PM
On 16/02/2011 ajfclark wrote:
"Modified
>units will instantly be recognisable as the new termination is very different
>in appearance to the original. From a manufacturing efficiency point of
>view it is logical for us to do the same for sizes 4 and 5 in the future
>so we have a suite of components."

I remember reading that and wondering if they might have known. Hope not. DMM are usually my favourite choice for gear but if they put cost before peoples safety... that would sway my opnion
patto
16/02/2011
10:56:41 PM
On 16/02/2011 Gavo wrote:
>On 16/02/2011 ajfclark wrote:
>"Modified
>>units will instantly be recognisable as the new termination is very different
>>in appearance to the original. From a manufacturing efficiency point
>of
>>view it is logical for us to do the same for sizes 4 and 5 in the future
>>so we have a suite of components."
>
>I remember reading that and wondering if they might have known. Hope not.
>DMM are usually my favourite choice for gear but if they put cost before
>peoples safety... that would sway my opnion

I would doubt they would even begin to risk their reputation on such a thing. They build their cams in Wales and extensively use hot forging, low production costs has never been a trait of theirs.

#4, #5, #6 all have a part that is CNC'd by a third party. It seems DMM's reliance on the 3rd party has been their mistake.

I plan on buying Dragons this year but there is no way I'll by any of the old style in these sizes.
One Day Hero
17/02/2011
12:43:16 AM
Hey Patto, check out the instruction sheet for Dragons

"Placement in bottoming vertical cracks, where the stem is unable to align itself with the direction of fall, will severely reduce the strength of the unit" !!!!!!
patto
17/02/2011
6:32:04 AM
There is an official recall on #4 and #5 now.

http://www.dmmclimbing.com/dragonrecall45.asp?l=en

Very rapid response by DMM. I'm impressed. I feel sorry for the company this is going to be very costly.


(ODH, I'm aware what the instructions say.)

Gavo
17/02/2011
10:22:05 AM
Thanks Patto.

Printed the form already.

Sucks to be without a cam though :(

ajfclark
17/02/2011
10:30:53 AM
Interesting that they already had a photo of the #5 with the new part while the #4 image looks like a CG mock up...

Gavo
17/02/2011
12:03:29 PM
I was wondering about that #4... the lobes dont look right.. certainly dont look like mine, which resembles the 5 above it
kieranl
17/02/2011
3:28:49 PM
I wondered if the previous management had moved back to the Nati pub but it's just about gear.
EE
18/02/2011
4:35:07 PM
More information at;

http://www.chockstone.org/Forum/Forum.asp?Action=DisplayTopic&ForumID=1&MessageID=97332&Replies=0&PagePos=0&Sort=#newpost

ajfclark
19/02/2011
6:39:17 AM
http://www.dmmclimbing.com/news.asp?ngroup=2&nid=368

This is an update of the Recall Notice issued on 16/02/11.

We will be issuing regular bulletins over the next few weeks and months to keep you up to date with the situation.

Firstly we would like to thank all our Customers, Distributors, Retailers and end users alike for their very positive response to the situation. We are indebted to the quick and responsible actions of everybody who has helped so far.

A dedicated team has been assigned to deal with the problem.

We have also prioritised the manufacture of all replacement components in our factory.

The team will be working throughout the weekend to give us a good head start next week when we will start processing the returned units.

With these measures in place, we feel confident that this will greatly speed up the turnaround time and ensure that climbers are without their cams for the shortest possible time.

Further updates will be issued early next week.

Have a great weekend Climbing.

The DMM Team.

ajfclark
13/03/2011
4:22:58 PM
http://www.dmmclimbing.com/news.asp?ngroup=2&nid=374 :

Just 3 weeks from the recall being issued we are pleased to announce that the first rebuilt replacement cams have now left DMM, and have reached their original owners this morning. A large number of Dragon Size 4 and 5 cams left DMM via a special collection courtesy of Royal Mail on Thursday evening.

We are very pleased with the speed of the turnaround, but are also grateful to our customers for their cooperation and patience. With the weather improving and folks wanting to get outside climbing we fully understand that nobody wants to be left short of gear. The fast turnaround has been made possible by the setting up of special areas for collection, processing, rebuilding, and inspecting the cams, as well as a designated despatch area solely for this purpose.

We would like to remind you that even if your cam shows no sign of cracking, it is still vital that you stop using it immediately and return it to us using the returns procedure outlined on our website. All replacement cams will be reassembled with the new hot forged axel boss.

Thank you again for your co operation in the matter.

There are 15 messages in this topic.

 

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