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Chockstone Forum - General Discussion

General Climbing Discussion

Topic Date User

dodgy retailers Monday, 7 September 2009 At 10:01:35 AM salty crag

Message

Had similar experience with well known surf shop at Torquay re a wettie. After going back to store and getting cold shoulder I on advice from a friend wrote a letter to consumer affairs and state ombudsman, never sent letter but cc a copy to surf store. Two weeks later recieved full refund, pair of binoculars, tee shirt, towel and full page letter of appology from manager. Pays to pursue your rights!
ps. If your unsure of purchase don't buy, take time out to think about it.