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Topic Date User

gri gri 2 recall 20-Jun-2011 At 11:26:36 PM Petzl in Australia

Message

As of today, seven damaged products have been returned to Petzl through the worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GRIGRI 2 handle.

Because the safety of users is Petzl's primary concern, as a measure of precaution Petzl has decided to take the following actions:
- increase the mechanical strength of the handle of all GRIGRI 2's since serial number 11137.
- recall all GRIGRI 2's with the first five digits of the serial number between 10326 and 11136, and replace with a new revised GRIGRI 2.

Petzl will pay for all shipping costs to complete this replacement.

Everyone at Petzl is committed to resolving this issue as quickly and efficiently as possible.

The previous generation GRIGRI is not concerned by this.

Please return any GRIGRI 2 you have to the Replay Paid address. Go to the following website for the Australia specific ReplyPaid form and contact sheet -

http://www.petzl.com.au/grigri2return.html

As always, the safety of our users is our priority. It's important to note that Petzl are not aware of any accidents that resulted from a damaged GRIGRI2 handle and that it is important to always control the braking side of the rope when belaying.